The Faulty Goods Fight-Back System
The structured UK consumer rights guide for faulty goods disputes. Built on the Consumer Rights Act 2015, Consumer Credit Act 1974, and DMCC Act 2024 — covering your rights across the 30-day, six-month, and six-year windows, with the Five-Component Evidence Pack, Escalation Dead-Line Calendar, and eight ready-to-send letter templates.
What Does the Faulty Goods Fight-Back System Give You?
The Faulty Goods Fight-Back System is the only structured, evidence-first consumer rights guide for UK faulty goods disputes. Most people facing a rejected faulty goods claim know they have rights — but they cannot see the whole picture in one place, with one clear path and the exact documents they need to enforce them. That is what this System provides.
The structured evidence framework that removes a retailer's ability to stall or dismiss on procedural grounds.
Maps your purchase date to the 30-day, six-month, and six-year windows — and triggers the correct action at each stage.
From the 30-day refund demand to the Section 75 claim and ADR referral — submission-ready, legally referenced.
The framework for splitting liability between dealer and finance provider on PCP purchases — including separate claim letters for each.
How to reference CMA enforcement risk in your complaint letter — the lever that most guides miss entirely.
Which scheme covers your retailer, how to refer, what to submit, and what to expect — for retail, electrical, furniture, and motor vehicles.
Why Most Faulty Goods Claims Fail
They fail not because the consumer had no rights — they had every right. They fail because of three structural problems that retailers understand and consumers do not.
Within the first 30 days, the retailer — not you — must prove the goods were not faulty. Most consumers do not know this window exists, accept a repair instead, and waive the refund right they were entitled to from day one.
UK law allows one repair attempt before you can escalate. Retailers routinely run three, four, or more repair cycles. Consumers in the Repair Loop Trap are exercising an escalation right they have already earned — they simply do not know it.
ADR adjudicators decide on the documents submitted. A missing correspondence log, an undated fault record, or a proof of purchase in the wrong format produces a finding against the consumer — not because the rights were absent but because the evidence pack was incomplete.
Built on Primary UK Legislation
Core faulty goods rights — 30-day refund, repair/replacement, six-year limitation.
Section 75 joint liability — credit card provider equally responsible for faulty goods costing £100–£30,000.
CMA direct enforcement powers — the most significant update to UK consumer enforcement in a decade.
14-day cancellation right for online purchases — interacts with CRA rights.
Six Companion Pages
Go deeper on any aspect of the System.
How the Five-Component Evidence Pack is assembled — and why structure determines outcome.
The procedural errors retailers rely on — and how the System prevents each one.
10 detailed answers covering rights, timelines, Section 75, ADR, and PCP claims.
Research standards, primary sources, and the authorship behind the System.
A section-by-section breakdown of all nine chapters and eight letter templates.
The Consumer Rights Act 2015, Section 75, DMCC Act 2024, and your three statutory windows — in plain English.
22 Authority Pages — Deep-Dive Coverage
Every major scenario, right, and escalation route covered in full.
The Whole Picture. One Clear Path.
£27.
Nine sections. Eight letter templates. The Five-Component Evidence Pack, Escalation Dead-Line Calendar, Section 75 guide, PCP Liability Split, and ADR scheme guide — in one document.
Get the System — £27PDF · Instant download · No subscription
Frequently Asked Questions
What does the Faulty Goods Fight-Back System include?
Nine sections covering your statutory rights by time window, the Five-Component Evidence Pack, the Escalation Dead-Line Calendar, eight submission-ready letter templates (including Section 75 and ADR referral letters), the PCP Liability Split framework, and a complete Alternative Dispute Resolution guide. PDF format, immediate download.
What is the Fault-at-Purchase Presumption Window?
The first 30 days after purchase during which UK law presumes any fault was present at the time of sale. The retailer — not you — must prove the goods were fault-free. Your evidence requirements in this window are simpler, and your position is strongest. The System explains exactly how to use this window.
What is the Repair Loop Trap?
The cycle where a retailer runs repeated repair attempts — returning goods as 'fixed' each time — without resolving the fault. UK law allows one repair attempt before you can escalate to replacement or price reduction. The System shows you how to identify the trap and issue a formal escalation notice.
Does the System cover credit card claims under Section 75?
Yes. Section 5 covers Section 75 of the Consumer Credit Act 1974 and the PCP Liability Split in full. If you paid by credit card and the goods cost between £100 and £30,000, your card provider is jointly liable with the retailer. The System includes the exact Section 75 claim letter.
Does the System work for goods bought online?
Yes. The Consumer Rights Act 2015 applies to all goods purchased from a trader — in-store, online, or by phone. The System covers all purchase channels. Online purchases may also benefit from the Consumer Contracts Regulations 2013, which provides an additional 14-day cancellation right — the System explains how these interact.
Disclaimer: The Faulty Goods Fight-Back System provides general information about UK consumer rights based on primary legislation. It is not legal advice and does not constitute a solicitor-client relationship. For complex disputes, you may wish to instruct a solicitor. ClearDossier is not a law firm and does not hold itself out as one.