The Faulty Goods Fight-Back System is built on one principle: a structurally complete evidence pack removes a retailer's ability to stall, dispute, or dismiss your claim on procedural grounds. This page explains the exact methodology — what goes in the pack, why each component matters, and how it maps to UK law.
The Five-Component Evidence Pack is the structured evidence framework at the core of the Faulty Goods Fight-Back System. It consists of five elements: a cover sheet, a fault record, a proof of purchase, a correspondence log, and an independent fault assessment where applicable. Together they form a complete, submission-ready dossier that satisfies the evidential requirements of the Consumer Rights Act 2015, Section 75 of the Consumer Credit Act 1974, and Alternative Dispute Resolution (ADR) schemes.
Most failed claims fail not because the consumer had no rights, but because the evidence was incomplete, unstructured, or submitted in the wrong order. The Five-Component Evidence Pack closes that gap.
The Fault-at-Purchase Presumption Window is the 30-day period immediately after purchase during which UK law presumes any fault was present at the time of sale. During this window, the retailer — not you — carries the burden of proving the goods were not faulty when sold. Your evidence strategy inside this window is therefore simpler: document the fault clearly and request a full refund under the short-term right to reject (Consumer Rights Act 2015, s.20).
After 30 days and up to six months, the presumption still applies but is rebuttable — the retailer can attempt to prove the fault arose after sale. After six months, the burden shifts to you. The System maps your evidence requirements to each time window precisely.
The correspondence log is the most underestimated component of the Five-Component Evidence Pack. ADR adjudicators and ombudsmen resolve disputes almost entirely on the paper trail — what was said, when, and whether the retailer was given a reasonable opportunity to remedy. Without a complete correspondence log, even a legitimate claim can be dismissed for insufficient procedural evidence.
The System includes a dated correspondence log template and instructions for capturing in-store conversations in writing within 24 hours — a step most consumers skip and most retailers rely on.
Commission an independent assessment when: (1) the fault is disputed and the goods are worth more than approximately £150; (2) the retailer has produced their own assessment claiming no fault or user damage; or (3) the claim is heading toward ADR or the Financial Ombudsman. The cost of an independent report (typically £50–£150) is recoverable as part of your claim if you prevail.
The System includes a briefing template for the assessor — specifying exactly what questions they need to address to make the report legally useful for your claim.
The Repair Loop Trap occurs when a retailer repeatedly attempts to repair a fault — returning the goods to you each time as "fixed" — without ever resolving the underlying defect. UK law allows one repair attempt before you can escalate to replacement or price reduction (Consumer Rights Act 2015, s.23–s.24). However, many retailers run two, three, or more repair cycles, relying on the consumer not knowing when the repair right expires.
If you are in a Repair Loop Trap, your evidence pack needs to document each repair cycle, the date goods were returned to you, and the recurrence of the fault. The System's correspondence log template captures this automatically.
The Five-Component Evidence Pack templates, cover sheet, correspondence log, and independent assessment briefing are all inside the Faulty Goods Fight-Back System.
Get the System — £27