Nine sections. Eight letter templates. One complete system. Here is what is inside — section by section.
The three statutory windows — 30 days, six months, six years — mapped to your exact rights at each stage. Includes the Fault-at-Purchase Presumption Window explanation and a one-page rights reference card.
A decision tree that identifies whether you are dealing with a trader or private seller, new or second-hand goods, and goods or digital content — because the right path changes with each combination.
How to identify when you are in the Repair Loop Trap, documentation protocol for each repair cycle, and the exact formal notice to issue to exit the loop and escalate.
The full evidence methodology: cover sheet, fault record, proof-of-purchase guide, correspondence log template, and independent assessment briefing. Includes completion instructions and an ADR submission checklist.
A dated timeline tool that maps your purchase date and fault discovery date to the correct statutory window, triggers, and required actions. Never miss a legal threshold.
When and how to invoke Section 75 of the Consumer Credit Act 1974. Includes the PCP Liability Split framework — how liability divides between the dealer and finance provider on PCP purchases, and the separate claim letters for each.
Eight submission-ready letter templates: 30-day refund demand, post-30-day repair escalation, repair loop formal notice, Section 75 credit card claim, ADR referral notice, DMCC Act Consumer Leverage Note response to deflection, consequential loss claim, and final rejection escalation.
A complete guide to the ADR schemes covering retail, electrical goods, furniture, and motor vehicles — which scheme applies to your retailer, how to refer, what to submit, and what to expect.
The decision framework for when the System's self-advocacy tools are sufficient and when a solicitor adds sufficient value to justify the cost. Includes a brief on no-win-no-fee consumer solicitors.
PDF download. Immediate access. No subscription.
All nine sections. All eight templates. The Escalation Dead-Line Calendar, Five-Component Evidence Pack, and ADR guide — in one document.
Get the System — £27