The Faulty Goods Fight-Back System is built on primary-source UK legislation — the Consumer Rights Act 2015, the Consumer Credit Act 1974, and the DMCC Act 2024 — researched and written by Brandon Wade Smit and Bridgett Ann Smit, founders of ClearDossier.
Every claim in the Faulty Goods Fight-Back System is sourced directly from the Consumer Rights Act 2015, the Consumer Credit Act 1974, the Digital Markets, Competition and Consumers Act 2024, and ADR scheme documentation. No third-party summaries. No forum posts. No opinion. Where a legal provision is cited, the section reference is included so you can verify it yourself.
The System is written by Brandon Wade Smit and Bridgett Ann Smit — researchers, not lawyers. That distinction matters. Where legal guides write for practitioners, ClearDossier writes for the person standing in a shop being told 'there's nothing we can do.' The goal is comprehension under pressure, not legal elegance.
ClearDossier does not give legal advice and does not hold itself out as a law firm or solicitor. What the System gives you is complete legal orientation: the exact statutes, the exact rights, the exact timelines, and the exact words to use — verified against primary sources. You remain in control of your own case.
ClearDossier exists because Brandon and Bridgett Smit faced the same experience you are likely facing now: a high-stakes dispute, fragmented information, and no single place that showed the whole picture in one path. That frustration is the product. Every Blueprint and System is built to give you what they wished existed when they needed it.
The Faulty Goods Fight-Back System incorporates the DMCC Act 2024 provisions — the most significant update to UK consumer enforcement in a decade. Many existing guides do not. The System is versioned and updated when the law changes, not abandoned after first publication.
Brandon Wade Smit is the lead researcher and writer at ClearDossier. Bridgett Ann Smit is co-author and editor. They are a husband-and-wife research team whose work is driven by a single observation: when people face high-stakes disputes — suspensions, denials, rejected claims — they cannot see the whole picture mapped in one place with one clear path. ClearDossier exists to fix that.
They have no legal or compliance background. Their credential is thorough, primary-source research and the ability to translate regulatory complexity into structured, usable tools for ordinary people.
Read the full ClearDossier story →The Faulty Goods Fight-Back System gives you everything you need to make your claim — sourced directly from the law, written for people, not practitioners.
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