See the Co-Pilot in Action

Welcome. I'm the ClearDossier Reinstatement Co-Pilot. Before we do anything else, I need to understand exactly what happened to this listing.

Please provide:

— The listing URL (or business name and location if the listing is no longer accessible)

— The business name as it appears on the listing

— The primary category

— The location type: does this business serve customers at a physical address, or does it travel to customers?

— The exact text of any notification you received from Google, if available

Business is 'Meridian Electrical Services', primary category Electrician, suspended listing. It's a mobile service — goes to customer locations across the West Midlands. I got an email saying the listing was suspended for quality issues.

Understood. A 'quality issues' notice with no further detail is a standard Soft Suspension notification for service-area listings.

To confirm the suspension state: can you still access the listing in your Google Business Profile dashboard? And does the listing still appear on Google Maps when you search for the business name?

Yes, I can access the dashboard. The listing shows but it has a 'suspended' banner. It still appears on Maps but marked as unverified.

Confirmed: this is a Soft Suspension. The listing is accessible and visible but owner-controlled functions are restricted. Reinstatement path: standard Business Profile reinstatement request form, after compliance issues are resolved.

This is a more straightforward path than a Hard Suspension. Proceeding to classification.

You've described a mobile service that travels to customers across the West Midlands. This is a Service-Area Business (SAB).

Critical question: does the listing currently show a physical street address? For an SAB, displaying a home address or any address that is not a publicly accessible staffed location is a policy violation and the most common cause of soft suspension for this business type.

Yes, I think it's showing my home address. I added it when I first set it up.

That is almost certainly the suspension trigger. An SAB displaying a home address violates Google's policy for service-area businesses. We now have a probable cause before the formal trigger analysis.

Proceeding to the trigger review to confirm there are no secondary issues.

Running through the 11 trigger categories against your intake data:

✓ Fake / unverifiable address — LIKELY (home address visible on SAB)

✓ SAB address visibility — CONFIRMED trigger

○ Name keyword stuffing — checking: 'Meridian Electrical Services' — clean, no location keywords

○ Category mismatch — Electrician for electrical services: appropriate

○ Ownership / verification issues — no flag from intake

○ Duplicate listing — not indicated

○ Third-party edit accepted — not indicated

○ Sudden category change — not indicated

○ Review-gating — not indicated

○ Bulk listing actions — not indicated

○ Policy-violating content — not indicated

Primary trigger: SAB home address visibility. No secondary triggers identified from intake data.

Proceeding to audit.

I'm now running the compliance audit. I need answers on each dimension.

1. NAP CONSISTENCY — Is 'Meridian Electrical Services' the exact legal / trading name used on your website, Companies House registration, and any directory listings (Yell, Checkatrade, etc.)?

2. ADDRESS — Is the home address currently visible on the listing? (Confirmed yes above.)

3. SERVICE AREA CONFIGURATION — How is the service area set: radius, or by listed cities/postal codes?

Name is consistent everywhere. Home address is visible yes. I think the service area is set to a 30-mile radius from my home address.

Audit finding — two compliance gaps identified:

❌ GAP 1: Home address visible on SAB listing (must be removed before appeal)

❌ GAP 2: Service area configured as radius — this is a Legacy Radius Service Area Lock. Google deprecated radius-based service area configurations. Your listing needs to be reset to cities/postal codes. This cannot be done in the dashboard — it requires a contact to GBP support requesting a configuration reset.

Audit result: TWO FIXES REQUIRED before any appeal is filed. Proceeding to Fix state.

Fix 1 — Remove the home address:

In your Google Business Profile dashboard, go to Edit profile → Business location → Remove the address. Save. The listing should no longer display a street address.

Fix 2 — Legacy Radius Service Area Lock:

Contact GBP support via the Help Centre and request a 'service area configuration reset from radius-based to area-based.' Reference the service area policy change. They will update your configuration. After the reset, add your service area as cities or postal codes.

Complete both fixes. Do not submit the appeal until both are confirmed. Report back when done and we'll proceed to the evidence checklist.